Replies: 0
Hi there,
I’m testing out the logic in the Email routing which isn’t working as expected.
Send to “recipient1@domain.com” if “What is your question?” is Option 1
Send to “customerservice@domain.com” if “What is your question?” is not Option 1
Send to “customerservice@domain.com” if “What is your question?” is Option 2
Send to “recipient1@domain.com” if “What is your question?” is not Option 2
Send to “recipient3@domain.com” if “What is your question?” is Option 3
Send to “customerservice@domain.com” if “What is your question?” is not Option 3
This setup always sends email to customerservice no matter which option is set. I would like the “customerservice@domain.com” to be a catch-all for the matters that isn’t in the list.
Like;
IF Option 1 – Send to recipient1@domain.com
IF Option 2 – Send to customerservice@domain.com
IF Option 3 – Send to recipient3@domain.com
ELSE customerservice@domain.com