Replies: 1
Forminator has been working brilliantly on a client site for almost a year, until 2 weeks ago, when issues started.
At first I thought it was because of a conflict with the SmashBalloon Custom Facebook Feed Pro Elite plugin which had been recently added, and then auto-updated; but they have tried to recreate the issue and cannot replicate it.
We then turned off both plugins, uninstalled and reinstalled them, and found that the pages break when we reenable Forminator (but they work fine with the Facebook plugin reenabled). The pages that Forminator forms are included on are loading as blank. There are no specific error messages being shown when we turn debugging on, so we are at a loss as to why this has broken the site.
I can’t leave the plugin turned on, as most of the website then breaks – but can provide dev access if needed.
Here’s the “View Source” from broken pages:
<!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”><html><head><title>500 Internal Server Error</title></head><body><h1>Internal Server Error</h1><p>The server encountered an internal error or misconfiguration and was unable to complete your request.</p><p>Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.</p><p>More information about this error may be available in the server error log.</p></body></html>
Thanks in advance,
Sam