Replies: 0
Hi there,
I’ve tried to change pretty much all the settings for this form, I made sure that PHP parameters are compatible with your plugin:
php_admin_value[memory_limit]=256M
php_admin_value[max_execution_time]=120
php_admin_value[max_input_time]=300
php_admin_value[post_max_size]=25M
php_admin_value[upload_max_filesize]=20M
php_admin_value[max_file_uploads]=20
But when users submit photos, they get the message “An error occurred while processing the form. Please try again”. If they submit only a couple of photos and they’re not too big, it works fine so it looks like a timeout but not sure if there’s anything else that should be changed to make it work.
When I look at the log, this is what I find so it doesn’t look like a timeout, more like a memory problem even though files that I try to upload are not very large:
[proxy_fcgi:error [pid 11061:tid 139689801094912 [client 173.181.86.44:0 AH01071: Got error ‘PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4194312 bytes) in /home/661644.cloudwaysapps.com/fnszwgpysf/public_html/wp-includes/PHPMailer/SMTP.php on line 744’, referer: https://smallplanetenergy.ca/small-planet-energy-clean-up-contest-2024/
Here’s the form: https://drive.google.com/file/d/1aLf4vtfJ7yl6F4YZ01YwkhrACou8lbaQ/view?usp=sharing
Many thanks for your help! 🙂